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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

COBS 11.8 Recording telephone conversations and electronic communications [deleted]

As Published: 2008

COBS 11.8 Recording telephone conversations and electronic communications [deleted]

SYSC 10A.1 Application

As Published: 2017

SYSC 10A.1 Application

CASS 8.3 Records and internal controls

As Published: 2014

CASS 8.3 Records and internal controls

MCOB 13.3 Dealing fairly with customers with a payment shortfall: policy and procedures

As Published: 2006

MCOB 13.3 Dealing fairly with customers with a payment shortfall: policy and procedures

DISP App 3.4 Root cause analysis

As Published: 2017

DISP App 3.4 Root cause analysis

CASS 8.2 Definition of mandate

As Published: 2012

CASS 8.2 Definition of mandate

SUP 2.4 'Mystery shopping'

As Published: 2005

SUP 2.4 'Mystery shopping'

SYSC 8.1 General outsourcing requirements

As Published: 2006

SYSC 8.1 General outsourcing requirements

DEPP 6.2 Deciding whether to take action

As Published: 2007

DEPP 6.2 Deciding whether to take action