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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 3.6 Determination by the Ombudsman

As Published: 2008

DISP 3.6 Determination by the Ombudsman

SUP 8A.3 Applying for a direction or determination by the FCA waiving, varying or disapplying CCA requirements

As Published: 2014

SUP 8A.3 Applying for a direction or determination by the FCA waiving, varying or disapplying CCA requirements

SUP 8A.2 Introduction and conditions

As Published: 2014

SUP 8A.2 Introduction and conditions

DISP 1.4 Complaints resolution rules

As Published: 2003

DISP 1.4 Complaints resolution rules

DISP 3.7 Awards by the Ombudsman

As Published: 2008

DISP 3.7 Awards by the Ombudsman

SUP 8A.1 Application, purpose and interpretation

As Published: 2014

SUP 8A.1 Application, purpose and interpretation

SUP 8A.4 Notification of altered circumstances relating to directions or waivers

As Published: 2014

SUP 8A.4 Notification of altered circumstances relating to directions or waivers

DISP 3.5 Resolution of complaints by the Ombudsman

As Published: 2008

DISP 3.5 Resolution of complaints by the Ombudsman

DISP 4.2 Standard terms

As Published: 2005

DISP 4.2 Standard terms

DISP 1.3 Complaints handling rules

As Published: 2003

DISP 1.3 Complaints handling rules

DISP 3.8 Dealing with information

As Published: 2004

DISP 3.8 Dealing with information

DISP 3.1 Purpose, interpretation and application

As Published: 2003

DISP 3.1 Purpose, interpretation and application

DISP 3.9 Delegation of the Ombudsman's powers

As Published: 2003

DISP 3.9 Delegation of the Ombudsman's powers

DISP 3.4 Referring a complaint to another complaints scheme or court

As Published: 2008

DISP 3.4 Referring a complaint to another complaints scheme or court

SUP 8A.5 Revoking or varying directions and determinations

As Published: 2014

SUP 8A.5 Revoking or varying directions and determinations

DISP 2.7 Is the complainant eligible?

As Published: 2008

DISP 2.7 Is the complainant eligible?

DISP App 3.3 The approach to considering evidence at step 1

As Published: 2017

DISP App 3.3 The approach to considering evidence at step 1

DISP INTRO 1 Introduction

As Published: 2008

DISP INTRO 1 Introduction

DISP App 3.1 Introduction

As Published: 2010

DISP App 3.1 Introduction

DISP App 3.6 Determining the effect of a breach or failing at step 1

As Published: 2017

DISP App 3.6 Determining the effect of a breach or failing at step 1