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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 1.7 Complaints forwarding rules

As Published: 2005

DISP 1.7 Complaints forwarding rules

REC 2.16 Complaints

As Published: 2004

REC 2.16 Complaints

DISP App 1.1 Introduction

As Published: 2005

DISP App 1.1 Introduction

DISP 2.6 What is the territorial scope of the relevant jurisdiction?

As Published: 2003

DISP 2.6 What is the territorial scope of the relevant jurisdiction?

DISP App 3.10 Application: evidential provisions and guidance

As Published: 2017

DISP App 3.10 Application: evidential provisions and guidance

DISP App 3.8 Other appropriate redress at steps 1 and 2

As Published: 2017

DISP App 3.8 Other appropriate redress at steps 1 and 2

DISP 3.8 Dealing with information

As Published: 2004

DISP 3.8 Dealing with information

DISP 1.9 Complaints record rule

As Published: 2011

DISP 1.9 Complaints record rule

DISP 2.2 Which complaints can be dealt with under the Financial Ombudsman Service?

As Published: 2004

DISP 2.2 Which complaints can be dealt with under the Financial Ombudsman Service?

DISP App 3.1 Introduction

As Published: 2010

DISP App 3.1 Introduction

DISP 1.2 Consumer awareness rules

As Published: 2003

DISP 1.2 Consumer awareness rules

DISP 1.3 Complaints handling rules

As Published: 2003

DISP 1.3 Complaints handling rules

DISP 3.6 Determination by the Ombudsman

As Published: 2008

DISP 3.6 Determination by the Ombudsman

DISP 3.3 Dismissal without consideration of the merits and test cases

As Published: 2004

DISP 3.3 Dismissal without consideration of the merits and test cases

DISP App 1.5 Additional considerations

As Published: 2005

DISP App 1.5 Additional considerations

DISP App 3.11 Obligation to write letters to certain rejected complainants

As Published: 2017

DISP App 3.11 Obligation to write letters to certain rejected complainants

DISP App 1.3 Remortgaging

As Published: 2008

DISP App 1.3 Remortgaging

GEN 7.1 Application

As Published: 2015

GEN 7.1 Application

DISP App 1.4 Policy reconstruction

As Published: 2008

DISP App 1.4 Policy reconstruction

DISP 2.1 Purpose, interpretation and application

As Published: 2003

DISP 2.1 Purpose, interpretation and application