TC 2.3 Training
If a firm's employees engage in or oversee an activity with or for private customers, the firm must:
- (1)
at intervals appropriate to the circumstances, determine the training needs of those employees and organise appropriate training to address these needs; and
- (2)
ensure that training is timely, planned, appropriately structured and evaluated.
In the case of a new employee or an employee new to an activity, the firm should determine the employee's training needs before the employee engages in or oversees any activity.
- (1)
Training should take into account the knowledge and skills necessary to fulfil the role.
- (2)
A firm should ensure that training remains effective and up to date.
- (3)
Training should take into account changes in the market and to products, legislation and regulation.
- (4)
A firm should use methods of meeting training needs that are appropriate to the activity and to the employee's circumstances and role.