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ICOB 7.7 Record keeping

ICOB 7.7.1R

An insurer must make and retain for the duration of the claim and for a minimum of three years after it has been settled or rejected, the following information in relation to each claim made against a policy issued by it or handled by it:

  1. (1)

    details of the claim;

  2. (2)

    the date the claim was settled or rejected and details of settlement or rejection including information relevant to the basis for the settlement or rejection.