ICOB 4.8 Language of the information provided to customers

Except as provided in (2), the information provided to customers in accordance with this chapter by a firm must:1

1. (a)

   (if the customer is in the United Kingdom) be in English; or1

2. (b)

   (if the customer is in another EEA State) be in an official language of that EEA State.1

If a customer requests all the information provided to him in accordance with this chapter to be, and the firm agrees to it being, in another language then the information may be in that language.1