ICOB 2.7 General provision related to distance contracts
During the course of a distance contract with a retail customer, the making of which constitutes or is part of a non-investment insurance contract:
- (1)
the firm must, at the retail customer's request, provide a paper copy of the contractual terms and conditions of the non-investment insurance contract; and
- (2)
the firm must comply with the retail customer's request to change the means of distance communication used, unless this is incompatible with the non-investment insurance contract concluded or the service being provided by the firm.1
1A firm must ensure that information provided to a retail customer before the conclusion of a distance contract about his contractual obligations under that contract conforms with the contractual obligations that would be imposed on him under the law applying if the contract were concluded.