This chapter does not apply for telephone lines which:
relate to the termination of a framework contract, unless:
An effect of GEN 7.1.1R and GEN 7.2.1R is that this chapter applies for contracts by which a firm provides, or agrees to provide, credit broking services. In particular, this chapter applies where a telephone line is operated by a credit broker so that following the entry into a contract for the provision of credit broking services, a customer is able to contact the firm with a view to entering into a credit agreement or a consumer hire agreement.
The following provisions of CONC continue to apply where a firm operates a telephone line in respect of the relevant credit-related regulated activities but the call charges rule does not apply (for example, where a telephone line is operated for the purpose of enabling a consumer to contact the firm before a contract has been entered into):
CONC 3.3.9G (financial promotions and communications);
CONC 7.9.5R (arrears, default and recovery); and
CONC 8.7.6R (charging for debt counselling, debt advice and related services).