FPCOB 8.3 Ensuring customers can make an informed decision
Disclosing the limits of the service provided
- (1)
1In a sale that does not involve a personal recommendation, a firm must take reasonable steps to ensure a customer (‘C’) understands that C is responsible for deciding whether a funeral plan meets C’s demands and needs.
- (2)
If a firm anticipates providing, or provides, information on any main characteristic of a funeral plan orally during a non-advised sale, taking reasonable steps includes explaining the customer’s responsibility orally.
- (3)
A funeral plan’s main characteristics include its significant benefits, its significant exclusions and limitations, its duration and price information.