be legally enforceable;
be made with a funeral services provider that is located within a reasonable distance of the covered individual’s address, unless:
identify the business name and address of the funeral services provider (including, as appropriate, the relevant branch) that will carry out the funeral; and
be such as to ensure that neither the customer nor the covered individual’s estate are required to make further payments to the funeral services provider to provide the funeral in accordance with the funeral plan contract.
the name, address and contact details of the relevant funeral services provider; and
a summary of the arrangements made with the funeral services provider,
in accordance with FPCOB 6.2 (Means of communication to customers).
1If at any time after a firm has complied with FPCOB 10.1.3R, a firm becomes aware that the funeral services provider is unable or likely to be unable to provide the services required under the funeral plan contract, the firm must make alternative arrangements with another funeral services provider, at no additional cost to the customer or covered individual.
1A funeral plan provider should consider its arrangements in respect of subsisting funeral plans and whether those arrangements would meet the purpose of the requirements in this section, what steps it might take to change those arrangements as a result and what notifications to make to the customer and the nominated representative.