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DISP Sch 1 Record keeping requirements

DISP Sch 1.1G

The aim of the guidance in the following table is to give the reader a quick overall view of the relevant record keeping requirements.

It is not a complete statement of those requirements and should not be relied on as if it were.

DISP Sch 1.2G

Handbook reference

Subject of record

Contents of record

When record must be made

Retention period

DISP 1.9.1 R27


Complaints1 subject to DISP 1.3 - DISP 1.8 (other than DISP 1.5)271.


Each complaint received and the measures taken for its resolution1


On receipt

5 years for complaints relating to MiFID business or collective portfolio management services 3and 13 years for all other complaints1