It refers to relevant provisions in the Act and in transitional provisions made by the Treasury under the Act. It includes rules made by the FSA and rules made (and standard terms set) by FOS Ltd with the consent or approval of the FSA. Schedule 4 specifies the sections of the Act under which the rules in this sourcebook are made.114
Chapters 2 - 4: The Financial Ombudsman Service
Chapter 2 sets out the scope of the Financial Ombudsman Service's three jurisdictions:
The scope of the threejurisdictions is defined by: the type of activity to which the complaint relates; the place where the activity took place; the eligibility of the complainant; and the time limits for referring a complaint to the Financial Ombudsman Service.