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DISP 1 Annex 3 Appropriate wording for inclusion in a final response or written acceptance
As Published: 2015
DISP 1 Annex 3 Appropriate wording for inclusion in a final response or written acceptance
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DISP App 3.7A Approach to redress at step 2
As Published: 2017
DISP App 3.7A Approach to redress at step 2
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DISP 2.1 Purpose, interpretation and application
As Published: 2003
DISP 2.1 Purpose, interpretation and application
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DISP App 3.6 Determining the effect of a breach or failing at step 1
As Published: 2017
DISP App 3.6 Determining the effect of a breach or failing at step 1
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DISP 2 Annex 1 Regulated Activities for the Voluntary Jurisdiction at 1 August 2022
As Published: 2008
DISP 2 Annex 1 Regulated Activities for the Voluntary Jurisdiction at 1 August 2022
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DISP 1 Annex 2 Application of DISP 1 to type of respondent / complaint
As Published: 2007
DISP 1 Annex 2 Application of DISP 1 to type of respondent / complaint
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DISP 1.5 Complaints resolved by close of the third business day
As Published: 2002
DISP 1.5 Complaints resolved by close of the third business day
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DISP App 4.3 Steps for redress calculation
As Published: 2022
DISP App 4.3 Steps for redress calculation
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DISP App 5.1 Purpose, interpretation and application
As Published: 2024
DISP App 5.1 Purpose, interpretation and application
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DISP 2.3 To which activities does the Compulsory Jurisdiction apply?
As Published: 2003
DISP 2.3 To which activities does the Compulsory Jurisdiction apply?
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DISP App 3.7 Approach to redress at step 1
As Published: 2011
DISP App 3.7 Approach to redress at step 1
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DISP 3.5 Resolution of complaints by the Ombudsman
As Published: 2008
DISP 3.5 Resolution of complaints by the Ombudsman
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DISP 2.6 What is the territorial scope of the relevant jurisdiction?
As Published: 2003
DISP 2.6 What is the territorial scope of the relevant jurisdiction?
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DISP 1 Annex 1AB Claims management complaints and redress return form
As Published: 2019
DISP 1 Annex 1AB Claims management complaints and redress return form
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