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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP App 3.1 Introduction

As Published: 2010

DISP App 3.1 Introduction

DISP 1.10A Complaints data publication rules

As Published: 2010

DISP 1.10A Complaints data publication rules

DISP App 1.1 Introduction

As Published: 2005

DISP App 1.1 Introduction

DISP App 1.3 Remortgaging

As Published: 2008

DISP App 1.3 Remortgaging

DISP App 3.3 The approach to considering evidence at step 1

As Published: 2017

DISP App 3.3 The approach to considering evidence at step 1

DISP 1 Annex 1AA Notes on completing electronic money and payment services complaints return form

As Published: 2018

DISP 1 Annex 1AA Notes on completing electronic money and payment services complaints return form

DISP 1.1A Complaints handling requirements for MiFID complaints

As Published: 2017

DISP 1.1A Complaints handling requirements for MiFID complaints

DISP 1.11 The Society of Lloyd's

As Published: 2010

DISP 1.11 The Society of Lloyd's

DISP 1.10B Payment services and electronic money complaints reporting

As Published: 2018

DISP 1.10B Payment services and electronic money complaints reporting

DISP 2.7 Is the complainant eligible?

As Published: 2008

DISP 2.7 Is the complainant eligible?

DISP App 1.4 Policy reconstruction

As Published: 2008

DISP App 1.4 Policy reconstruction

DISP App 4 Annex 1 Assumptions for calculation of redress

As Published: 2022

DISP App 4 Annex 1 Assumptions for calculation of redress

DISP App 3.4 Root cause analysis

As Published: 2017

DISP App 3.4 Root cause analysis

DISP Sch 2 Notification requirements

As Published: 2002

DISP Sch 2 Notification requirements

DISP 1.1 Purpose and application

As Published: 2001

DISP 1.1 Purpose and application

DISP App 4.1 Definitions

As Published: 2022

DISP App 4.1 Definitions

DISP 1.6 Complaints time limit rules

As Published: 2008

DISP 1.6 Complaints time limit rules

DISP 4.2 Standard terms

As Published: 2005

DISP 4.2 Standard terms

DISP 2.8 Was the complaint referred to the Financial Ombudsman Service in time?

As Published: 2008

DISP 2.8 Was the complaint referred to the Financial Ombudsman Service in time?

DISP 1.2 Consumer awareness rules

As Published: 2003

DISP 1.2 Consumer awareness rules