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To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).

DISP 1.7 Complaints forwarding rules

As Published: 2005

DISP 1.7 Complaints forwarding rules

DISP App 4 Annex 3 Redress steps in diagrammatic form

As Published: 2022

DISP App 4 Annex 3 Redress steps in diagrammatic form

DISP 1 Annex 1 Complaints return form

As Published: 2002

DISP 1 Annex 1 Complaints return form

DISP 3.4 Referring a complaint to another complaints scheme or court

As Published: 2008

DISP 3.4 Referring a complaint to another complaints scheme or court

DISP 4.1 Purpose and application

As Published: 2008

DISP 4.1 Purpose and application

DISP 2.2 Which complaints can be dealt with under the Financial Ombudsman Service?

As Published: 2004

DISP 2.2 Which complaints can be dealt with under the Financial Ombudsman Service?

DISP 1 Annex 1C Illustration of the online reporting requirements, referred to in DISP 1.10.2AR

As Published: 2011

DISP 1 Annex 1C Illustration of the online reporting requirements, referred to in DISP 1.10.2AR

DISP Sch 5 Actions for damages for contravention under section 138D of the Act

As Published: 2006

DISP Sch 5 Actions for damages for contravention under section 138D of the Act

DISP 1 Annex 4 Appropriate wording for inclusion in a final response, written acceptance or summary resolution communication

As Published: 2018

DISP 1 Annex 4 Appropriate wording for inclusion in a final response, written acceptance or summary resolution communication

DISP App 1.6 Valuing Relevant Benefits

As Published: 2004

DISP App 1.6 Valuing Relevant Benefits

DISP App 5.2 Complaint handling rules in respect of a relevant motor finance DCA complaint

As Published: 2024

DISP App 5.2 Complaint handling rules in respect of a relevant motor finance DCA complaint

DISP 1.4 Complaints resolution rules

As Published: 2003

DISP 1.4 Complaints resolution rules

DISP 3.3 Dismissal without consideration of the merits and test cases

As Published: 2004

DISP 3.3 Dismissal without consideration of the merits and test cases

DISP App 3.11 Obligation to write letters to certain rejected complainants

As Published: 2017

DISP App 3.11 Obligation to write letters to certain rejected complainants

DISP App 4.5 Technical guidance

As Published: 2022

DISP App 4.5 Technical guidance

DISP TP 1 Transitional provisions

As Published: 2002

DISP TP 1 Transitional provisions

DISP App 3.3A The approach to considering evidence at step 2

As Published: 2017

DISP App 3.3A The approach to considering evidence at step 2

DISP 2.5 To which activities does the Voluntary Jurisdiction apply?

As Published: 2005

DISP 2.5 To which activities does the Voluntary Jurisdiction apply?

DISP 3.6 Determination by the Ombudsman

As Published: 2008

DISP 3.6 Determination by the Ombudsman

DISP App 1.2 The standard approach to redress

As Published: 2008

DISP App 1.2 The standard approach to redress