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DISP 3.6 Time limits

DISP 3.6.1RRP

The Ombudsman may fix time limits and extend fixed time limits for any aspect of the consideration of a complaint by the Financial Ombudsman Service.

DISP 3.6.2GRP

If a firm fails to comply with a time limit, the Ombudsman may proceed to the next stage of consideration of the complaint and may, if appropriate, make provision for any material distress or material inconvenience caused by that failure in any award which he decides to make.

DISP 3.6.3GRP

If a complainant fails to comply with a time limit, the Ombudsman may either proceed to the next stage or dismiss the complaint.