To access the FCA Handbook Archive choose a date between 1 January 2001 and 31 December 2004 (From field only).
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DISP 3.5 Resolution of complaints by the Ombudsman
Chapter: Complaint handling procedures of the Financial Ombudsman Service
Effective Date: 27th March 2008
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DISP 1.1A Complaints handling requirements for MiFID complaints
Chapter: Complaint handling procedures for firms
Effective Date: 3rd July 2017
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DISP 3.7 Awards by the Ombudsman
Chapter: Complaint handling procedures of the Financial Ombudsman Service
Effective Date: 27th March 2008
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DISP 1.4 Complaints resolution rules
Chapter: Complaint handling procedures for firms
Effective Date: 17th July 2003
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DEPP 7.2 Interviews
Chapter: Statement of policy on section 169(7) interviews
Effective Date: 27th November 2009
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DISP 1.11 The Society of Lloyd's
Chapter: Complaint handling procedures for firms
Effective Date: 28th January 2010
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DISP 3.6 Determination by the Ombudsman
Chapter: Complaint handling procedures of the Financial Ombudsman Service
Effective Date: 27th March 2008
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DISP 1.6 Complaints time limit rules
Chapter: Complaint handling procedures for firms
Effective Date: 24th January 2008
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DISP 3.8 Dealing with information
Chapter: Complaint handling procedures of the Financial Ombudsman Service
Effective Date: 15th July 2004
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DISP 1.3 Complaints handling rules
Chapter: Complaint handling procedures for firms
Effective Date: 17th July 2003
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EG 3.11 FCA approach to firms conducting their own investigations in anticipation of enforcement action
Chapter: TOPIC TITLE
Effective Date: 26th February 2016
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DISP 1.2 Consumer awareness rules
Chapter: Complaint handling procedures for firms
Effective Date: 17th July 2003
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DISP 1.5 Complaints resolved by close of the third business day
Chapter: Complaint handling procedures for firms
Effective Date: 19th September 2002
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DISP 3.1 Purpose, interpretation and application
Chapter: Complaint handling procedures of the Financial Ombudsman Service
Effective Date: 17th July 2003
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DISP App 3.1 Introduction
Chapter: Handling Payment Protection Insurance complaints
Effective Date: 22nd July 2010
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DISP 1.1 Purpose and application
Chapter: Complaint handling procedures for firms
Effective Date: 20th December 2001
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SUP 18.2 Insurance business transfers
Chapter: Transfers of business
Effective Date: 18th November 2004
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DISP 2.8 Was the complaint referred to the Financial Ombudsman Service in time?
Chapter: Jurisdiction of the Financial Ombudsman Service
Effective Date: 27th March 2008
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DISP 3.2 Jurisdiction
Chapter: Complaint handling procedures of the Financial Ombudsman Service
Effective Date: 28th June 2007