The Ombudsman may, in relation to the evidence which may be required or admitted when he considers and determines a complaint, give directions as to:
the issues on which evidence is required;
the extent to which the evidence required to decide those issues should be oral or written; and
the way in which the evidence should be presented to the Ombudsman.
The Ombudsman may:
exclude evidence that would otherwise be admissible in a court of law or include evidence that would not be admissible in such a court;
where he considers it necessary or appropriate, accept information in confidence, so that only an edited version or (where this is not practicable) a summary or description is disclosed to the other party;
dismiss a complaint if a complainant fails to supply required information.