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Status: You are viewing the version of the handbook as on 2009-03-31.

DISP 3.4 Referring a complaint to another complaints scheme

DISP 3.4.1RRP

The Ombudsman may refer a complaint to another complaints scheme where:

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  1. (1)

    he considers that it would be more suitable for the matter to be determined by that scheme; and

  2. (2)

    the complainant consents to the referral.13