Content Options

View Options

Status: You are viewing the version of the handbook as on 2009-03-31.

DISP 2.6 What is the territorial scope of the relevant jurisdiction?

Compulsory Jurisdiction

DISP 2.6.1RRP

The Compulsory Jurisdiction covers complaints about the activities of a firm (including its appointed representatives) carried on from an establishment in the United Kingdom.517

  1. (1)

    [deleted]

  2. (2)

    [deleted]

  3. (3)

    [deleted]

  4. (4)

    [deleted]

  5. (5)

    [deleted]

  6. (6)

    [deleted]

517
DISP 2.6.2GRP

This:517

  1. (1)

    includes incoming EEA firms and incoming Treaty firms; but

  2. (2)

    excludes complaints about business conducted in the United Kingdom on a services basis from an establishment outside the United Kingdom

    .

Consumer Credit Jurisdiction

DISP 2.6.3R

The Consumer Credit Jurisdiction covers only complaints about the activities of a licensee carried on from an establishment in the United Kingdom.517

Voluntary Jurisdiction

DISP 2.6.4RRP

The Voluntary Jurisdiction covers only complaints about the activities of a VJ participant carried on from an establishment:517

  1. (1)

    in the United Kingdom; or

  2. (2)

    elsewhere in the EEA if the following conditions are met:

    1. (a)

      the activity is directed wholly or partly at the United Kingdom (or part of it);

    2. (b)

      contracts governing the activity are (or, in the case of a potential customer, would have been) made under the law of England and Wales, Scotland or Northern Ireland; and

    3. (c)

      the VJ participant has notified appropriate regulators in its Home State of its intention to participate in the Voluntary Jurisdiction.

Location of the complainant

DISP 2.6.5GRP

A complaint can be dealt with under the Financial Ombudsman Service whether or not the complainant lives or is based in the United Kingdom.517

517
517