- (1C) 14
- (2) 1127
lending money secured by a charge on land;
- (4) 1127
- (5) 1127
providing ancillary banking services;
as a result of the Ombudsman Transitional Order, a relevant existing complaint or a relevant new complaint that relates to an act or omission by a firm or an unauthorised person which was subject to a former scheme immediately before commencement; or
as a result of the Mortgages and General Insurance Complaints Transitional Order, a relevant transitional complaint that relates to an act or omission by a firm (or an unauthorised person that ceased to be a firm after the relevant commencement date) which was subject to a former scheme at the time of the act or omission;
the complaint could have been dealt with under the Consumer Credit Jurisdiction (disregarding whether the complainant would have been eligible under rules made for the purposes of the Consumer Credit Jurisdiction and whether the complaint would have fallen within a description specified in those rules) but for the repeal of section 226A of the Act; and
or any ancillary activities, including advice, carried on by the payment service provider in connection with them.
or any ancillary activities, including advice, carried on by the electronic money issuer in connection with them.
the activity of providing credit information under the Small and Medium Sized Business (Credit Information) Regulations; or
any ancillary activities, including advice, carried on by the designated credit reference agency in connection with the activity in (1).
Complaints about acts or omissions include those7 in respect of activities for which the firm,926 payment service provider 7, 14electronic money issuer,15 CBTL firm 14or designated credit reference agency15 is responsible (including business of any appointed representative or agent7 for which the firm,926 payment institution,15 electronic money institution or designated credit reference agency15 has accepted responsibility).62577149267926
7The Compulsory Jurisdiction includes complaints about the UK end of 'one leg' payment services transactions, i.e. services provided from UK establishments that also involve a payment service provider located outside the EEA. The Compulsory Jurisdiction also includes complaints about payment services irrespective of the currency of the transaction.