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Status: You are viewing the version of the handbook as on 2016-02-03.

DISP 2.2 Which complaints can be dealt with under the Financial Ombudsman Service?

DISP 2.2.1GRP

The scope of the Financial Ombudsman Service's two 37jurisdictions depends on:26

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  1. (1)

    the type of activity to which the complaint relates (see DISP 2.3, DISP 2.4 and DISP 2.5);

  2. (2)

    the place where the activity to which the complaint relates was carried on (see DISP 2.6);

  3. (3)

    whether the complainant is eligible (see DISP 2.7); and

  4. (4)

    whether the complaint was referred to the Financial Ombudsman Service in time (see DISP 2.8).

DISP 2.2.2GRP

48The effect of section 234B of the Act is that where a person (a “successor”) has assumed a liability (including a contingent one) of another person who was, or would have been the respondent in respect of a complaint, the complaint may be dealt with by the Ombudsman as if the successor were the respondent.