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Status: You are viewing the version of the handbook as on 2005-06-30.

DISP 2.1 Application and Purpose

Application

DISP 2.1.1GRP

This chapter applies to the Ombudsman, to firms (except UCITS qualifiers) and to VJ participants.

DISP 2.1.2GRP

It is also relevant to those who might wish to refer a complaint to the Financial Ombudsman Service.

  1. (2)

    relevant new complaints about events before commencement but referred to the Financial Ombudsman Service after commencement under the Ombudsman Transitional Order; and

  2. (3)

    relevant transitional complaints referred to the Financial Ombudsman Service after the relevant commencement date under the Mortgages and General Insurance Complaints Transitional Order.

DISP 2.1.3GRP

A reference in this chapter to a "complaint":

  1. (1)

    1includes part of a complaint; and

  2. (2)

    under the Compulsory Jurisdiction includes all or part of a relevant new complaint and all or part of a relevant transitional complaint.21

DISP 2.1.4GRP

References in this chapter to "firms" are to be construed, where relevant, as including:

  1. (1)

    in accordance with the Ombudsman Transitional Order, unauthorised persons subject to the Compulsory Jurisdiction in relation to relevant complaints; and

  2. (2)

    as a result of section 226 of the Act, unauthorised persons who were formerly firms in respect of complaints about acts or omissions which occurred at the time when they were authorised, provided that the Compulsory Jurisdiction rules were in force in relation to the activity in question.

Purpose

DISP 2.1.5GRP

The purpose of this chapter is to set out the rules which govern the scope of both the Compulsory Jurisdiction and the Voluntary Jurisdiction of the Financial Ombudsman Service. They specify who may refer a complaint to the Financial Ombudsman Service and the time limits for doing so. They also set out which activities are covered by the Compulsory Jurisdiction and the Voluntary Jurisdiction and the territorial scope of the Financial Ombudsman Service.