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FCA Handbook
DISP
DISP 1
DISP 1.8 Complaints time barring rule

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DISP 1.8 Complaints time barring rule

DISP 1.8.1R13/01/2018RP

If a respondent receives a complaint which is outside the time limits for referral to the Financial Ombudsman Service (see DISP 2.81 4)1 4 it may reject the complaint without considering the merits, but must explain this to the complainant in a final response in accordance with DISP 1.6.2 R or DISP 1.6.2AR3.

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