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FCA Handbook
DISP
DISP 1
DISP 1.6 Cooperation by firms with the Ombudsman

DISP 1.6 Cooperation by firms with the Ombudsman

DISP 1.6.1R01/04/2002

A firm must cooperate fully with the Ombudsman in the handling of complaints against it.

DISP 1.6.2R01/04/2002

Cooperation with the Ombudsman includes, but is not limited to, producing requested documents, adhering to any specified time limits, attending hearings when requested to do so and complying promptly with any settlements or awards.

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DISP 1.6 Cooperation by firms with the Ombudsman