811Where the respondent considers a complaint to be resolved under this section, the respondent must promptly9 send the complainant a ‘summary resolution communication’, being a written communication from the respondent which:
indicates whether or not the respondent consents to waive the relevant time limits in DISP 2.8.2R or DISP 2.8.7R (Was the complaint referred to the Financial Ombudsman Service in time?) by including the appropriate wording set out in DISP 1 Annex 3R;
provides the website address of the Financial Ombudsman Service; and
refers to the availability of further information on the website of the Financial Ombudsman Service.
[Note: article 13 of the ADR Directive]