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FCA Handbook
CRED
CRED 17
CRED 17.7 Cooperation by credit unions with the Om...

CRED 17.7 Cooperation by credit unions with the Ombudsman

CRED 17.7.1R01/12/2004

A credit union must cooperate fully with the Ombudsman in the handling of complaints against it.

CRED 17.7.2G01/12/2004

Cooperation with the Ombudsman includes, but is not limited to, producing requested documents, adhering to any specified time limits, attending hearings when requested to do so and complying promptly with any settlements or awards.

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CRED 17.7 Cooperation by credit unions with the Ombudsman