Content Options

View Options

Status: You are viewing the version of the handbook as on 2009-03-31.

CRED 17.3 Eligible complainants

CRED 17.3.1G

The definition of eligible complainant inDISP 2.71 applies for the purposes of this chapter.

1
CRED 17.3.2G

The FSA regards the general definition of eligible complainant as meaning, in the credit union context:

  1. (1)

    those having a direct relationship with the credit union:

    1. (a)

      members, potential members and former members of the credit union;

    2. (b)

      juvenile depositors, potential juvenile depositors and former juvenile depositors of the credit union.

  2. (2)

    those having an indirect relationship with the credit union:

    1. (a)

      businesses with a turnover of less than £1million (where, for example, the business has guaranteed a member's loan); if in doubt a credit union should assume that the business is eligible;

    2. (b)

      beneficiaries of those having a direct relationship with the credit union (where, for example, a person has been nominated to receive property on a person's death).

  3. (3)

    the representatives of those having a direct or indirect relationship with the credit union (where, for example, a person is acting on behalf of a deceased member).