CONRED Sch 1 Record keeping requirements

CONRED Sch 1.1G

1

1The aim of the guidance in the following table is to give the reader a quick overall view of the relevant record-keeping requirements.

2

It is not a complete statement of those requirements and should not be relied on as if it were.

CONRED Sch 1.2G

Handbook reference

Subject of record

Contents of record

When record must be made

Retention period

CONRED 2.10.1R(1)(a)

Arch cru consumer redress scheme

Certificate of posting for each letter sent

When letter sent

Five years

CONRED 2.10.1R(1)(b)

Arch cru consumer redress scheme

Copy of each letter sent

When letter sent

Five years

CONRED 2.10.1R(1)(c)

Arch cru consumer redress scheme

Record of attempts to contact consumer or obtain further information

When attempts made

Five years

CONRED 2.10.1R(1)(d)

Arch cru consumer redress scheme

Completed template for each opted-in scheme case

When template completed

Five years

CONRED 2.10.1R(1)(e)

Arch cru consumer redress scheme

All information on the consumer file and information received from the consumer

When located on consumer file or obtained

Five years