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CONRED 2.9 Consumer redress scheme: information requirements

Requests for information by the FCA


In relation to any matter concerning or related to the consumer redress scheme created by this chapter, section 165 (Regulator's power to require information: authorised persons etc) of the Act and any provision of Part 11 (Information Gathering and Investigations) of the Act which relates to that section, apply to any firm (or person in CONRED 2.1.2 R) which is not an authorised person as if it were an authorised person.

Reporting requirement: by 9 December 2013


A firm must, by 9 December 2013, a firm must report to the FCA, by email to or (if the email is encrypted), the following information:

  1. (1)

    the total number of opted-in scheme cases (cases falling within CONRED 2.5.1 R);

  2. (2)

    the total number of completed templates;

  3. (3)

    the total number of incomplete templates, with an explanation as to why the templates have not been completed;

  4. (4)

    the total number of redress cases;

  5. (5)

    the total number of redress determinations sent to consumers;

  6. (6)

    the total number of consumers that have been paid redress to date;

  7. (7)

    the total amount of redress paid to date; and

  8. (8)

    the total amount of redress unpaid to date.

[Note: for details of how to obtain an encryption key see guidance above at CONRED 2.3.2 G]