A firm must keep the following records:
the certificate of posting for each letter sent in accordance with this chapter;
a copy of each letter sent in accordance with this chapter;
the completed template (CONRED 2 Annex 12 R) for each opted-in scheme case; and
A firm must keep the records required by (1) for a minimum of five years from the date of their creation or (for the records in (1)(e)) the date when the information is located on the consumer file or obtained.