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Status: Please note you should read all Brexit changes to the FCA Handbook and BTS alongside the main FCA transitional directions. Where these directions apply the 'standstill', firms have the choice between complying with the pre-IP completion day rules, or the post-IP completion day rules. To see a full list of Handbook modules affected, please see Annex B to the main FCA transitional directions.

You are viewing the version of the document as on 2016-10-03.

Status: In this content, we have included all amendments made by EU exit-related instruments up to end September 2020. There will be more amendments to be made later this year, further to the September QCP.

CONRED 2.10 Record-keeping requirements

CONRED 2.10.1R
  1. (1)

    A firm must keep the following records:

    1. (a)

      the certificate of posting for each letter sent in accordance with this chapter;

    2. (b)

      a copy of each letter sent in accordance with this chapter;

    3. (c)

      a record of any attempts to contact the consumer, or obtain further information, in accordance with CONRED 2.5.7R (2)(b) or (c);

    4. (d)

      the completed template (CONRED 2 Annex 12 R) for each opted-in scheme case; and

    5. (e)

      all information on the consumer file and any information received from a consumer.

  2. (2)

    A firm must keep the records required by (1) for a minimum of five years from the date of their creation or (for the records in (1)(e)) the date when the information is located on the consumer file or obtained.