CONRED 2.10 Record-keeping requirements

A firm must keep the following records:

1. (a)

   the certificate of posting for each letter sent in accordance with this chapter;

2. (b)

   a copy of each letter sent in accordance with this chapter;

3. (c)

   a record of any attempts to contact the consumer, or obtain further information, in accordance with CONRED 2.5.7R (2)(b) or (c);

4. (d)

   the completed template (CONRED 2 Annex 12 R) for each opted-in scheme case; and

5. (e)

   all information on the consumer file and any information received from a consumer.

A firm must keep the records required by (1) for a minimum of five years from the date of their creation or (for the records in (1)(e)) the date when the information is located on the consumer file or obtained.