Status: You are viewing the version of the handbook as on 2018-08-15.

CONC Sch 1 Record keeping requirements

1.1

G

The aim of the guidance in the following table is to give the reader a quick overall view of the relevant record keeping requirements in CONC.

1.2

G

It is not a complete statement of those requirements and should not be relied on as if it were.

Handbook reference

Subject of record

Contents of record

When record must be made

Retention period2

24.4.3R(6)(a)

Information notice

A copy of the notice, and details of the date on which and the manner by which it was sent

When the notice is sent

18 months from the date on which the notice is sent

24.4.3R(6)(b)

Customer confirmation

A copy of the confirmation, and details of the date on which and the manner by which it was received

When the confirmation is received

18 months from the date on which the confirmation is received

6.6.3R

Actions concerning articles taken in pawn.

Specified details concerning taking articles in pawn1, redemption and sale of articles in pawn.

1

Date of event referred to in section.

At least the longer of 5 years from the date on which an article is taken in pawn or 3 years from date of sale under section 121(1) of the CCA or the redemption of the article as the case may be.

7.13.2R

An individual who is, or is treated as, a borrower under a credit agreement or consumer hire agreement.

Accurate and adequate data (including in respect of debt and repayment history) in relation to individuals owing, or treated as owing, money under credit agreements or consumer hire agreements.

When a firm is notified in relation to an individual whom it is to pursue for recovery of a debt.

Not specified.

7.13.7R

An individual not being the borrower under a credit agreement or consumer hire agreement.

Record that the individual is not the borrower and should not be pursued for debt.

Date on which the firm is aware of true state of affairs.

Not specified.

38.3.4AR(2)

The grounds for being satisfied that the firm is unlikely to enter into a contract with a customer.

The grounds for being satisfied that the firm is unlikely to enter into a contract with a customer.

When the firm becomes satisfied that it is unlikely to enter into a contract with the customer.

Not specified.

8.8.1R(9)

Record of debt management plans entered into with customers.

An adequate record.

When the firm enters into debt management plan.

Until the contract between the customer and the firm is completed or terminated.

11.1.9R

Exercise of right to cancel under CONC 11.1.1 R.

Adequate record of use of right to cancel by consumer.

Date of exercise.

3 years.