| 4.4.3R(6)(a) | Information notice | A copy of the notice, and details of the date on which and the manner by which it was sent | When the notice is sent | 18 months from the date on which the notice is sent |
| 4.4.3R(6)(b) | Customer confirmation | A copy of the confirmation, and details of the date on which and the manner by which it was received | When the confirmation is received | 18 months from the date on which the confirmation is received |
| 6.6.3R | Actions concerning articles taken in pawn. | Specified details concerning taking articles in pawn, redemption and sale of articles in pawn. | Date of event referred to in section. | At least the longer of 5 years from the date on which an article is taken in pawn or 3 years from date of sale under section 121(1) of the CCA or the redemption of the article as the case may be. |
| 7.13.2R | An individual who is, or is treated as, a borrower under a credit agreement or consumer hire agreement. | Accurate and adequate data (including in respect of debt and repayment history) in relation to individuals owing, or treated as owing, money under credit agreements or consumer hire agreements. | When a firm is notified in relation to an individual whom it is to pursue for recovery of a debt. | Not specified. |
| 7.13.7R | An individual not being the borrower under a credit agreement or consumer hire agreement. | Record that the individual is not the borrower and should not be pursued for debt. | Date on which the firm is aware of true state of affairs. | Not specified. |
| 8.3.4AR(2) | The grounds for being satisfied that the firm is unlikely to enter into a contract with a customer. | The grounds for being satisfied that the firm is unlikely to enter into a contract with a customer. | When the firm becomes satisfied that it is unlikely to enter into a contract with the customer. | Not specified. |
| 8.8.1R(9) | Record of debt management plans entered into with customers. | An adequate record. | When the firm enters into debt management plan. | Until the contract between the customer and the firm is completed or terminated. |
| 11.1.9R | Exercise of right to cancel under CONC 11.1.1 R. | Adequate record of use of right to cancel by consumer. | Date of exercise. | 3 years. |
