This section applies to:
a firm with respect to the activities set out in article 36H(3)(e) to (h) of the Regulated Activities Order (Operating an electronic system in relation to lending) in relation to a borrower under a P2P agreement.
A firm must not:
claim to be able to remove negative but accurate information from a customer's credit file, including entries concerning adverse credit information and court judgments; or
[Note: paragraph 3.47ai of DMG]
[Note: paragraph 3.47aii of DMG]
claim that a new credit file can be created, such as by the customer changing address.
[Note: paragraph 3.47aiii of DMG]
claims in a communication to a customer to be able to remove negative but accurate entries from a customer's credit file, but where the customer enquires about this service the customer is offered instead the firm's service as a lender or a credit broker; or
fails to inform a customer that a credit reference agency will not respond to the firm taking steps in relation to the customer's credit file and will only send the customer's credit file to the customer.
[Note: paragraphs 3.47cd of DMG]