Status: Please note you should read all Brexit changes to the FCA Handbook and BTS alongside the main FCA transitional directions. Where these directions apply the 'standstill', firms have the choice between complying with the pre-IP completion day rules, or the post-IP completion day rules. To see a full list of Handbook modules affected, please see Annex B to the main FCA transitional directions.

CONC 5D.4 Monitoring repeat use strategies

CONC 5D.4.1R

1A firm must monitor and periodically review the effectiveness of its policies, procedures and systems under CONC 5D.2.1R, and update or adjust them as appropriate.

CONC 5D.4.2G

1In assessing and periodically reviewing the effectiveness of its policies, procedures and systems under CONC 5D.2.1R, a firm should have regard, amongst other matters, to the number of repeat users and size of their overdraft balances before putting in place the procedures required by these rules, compared with the number and size following implementation of those procedures. More generally, a firm should assess the extent to which it has been able to assist those customers who were showing a pattern of repeat use and who could benefit from assistance.