A firm must:
- (1) 2
- (2) 2
send the policyholder who is affected by any information being changed written notice, setting out:
address all significant relevant issues, including the way in which the firm has:
exercised, or failed to exercise, any discretion that it has in the conduct of its with-profits business; and
addressed any competing or conflicting rights, interests or expectations of its policyholders (or groups of policyholders) and, if applicable, shareholders (or groups of shareholders), including the competing interests of different classes and generations.
The following documents should be annexed to the annual report in this section: