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Status: You are viewing the version of the handbook as on 2009-03-31.

COAF 2.5 General

Confidentiality

COAF 2.5.1G

The Complaints Commissioner must observe any statutory restrictions applicable to him relating to the disclosure of confidential information.

Reports1

COAF 2.5.2G

The Complaints Commissioner will each year submit to the FSA Board, for publication:1

  1. (1)

    a report on investigations concluded by him during the 12-month period ending 31 March. The report may include information concerning trends in the subject matter of complaints and on the general lessons which he considers the FSA should learn; and1

  2. (2)

    information on his activities during that year, including such matters as the approach he adopted to handling different types of complaint and the extent to which he has met his service standards for dealing with complaints. (The Complaints Commissioner will set these standards himself.)1