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Status: You are viewing the version of the handbook as on 2019-12-18.

CMCOB Sch 1 Record-keeping requirements

CMCOB Sch 1.1G

1The aim of the guidance in the following table is to give the reader a quick overall view of the relevant record keeping requirements in CMCOB.

CMCOB Sch 1.2G

1It is not a complete statement of those requirements and should not be relied on as if it were.

Handbook reference

Subject of record

Content of record

When record must be made

Retention period

CMCOB 2.2.2R

Lead generators

Steps taken to ascertain whether lead generator authorised and has systems and processes in place to comply with data protection legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003; and conclusions reached

When the steps are taken

Not specified

CMCOB 2.2.4R

Source of sales leads

Lead generator which supplied the lead

When the lead is accepted

Not specified

CMCOB 2.3.2R and 2.3.6R

Telephone calls and electronic communications

Call recording; and retention of electronic communications

When the call or the electronic communication is made or received

At least 12 months for call recording; according to SYSC 9.1.1R for electronic communications

CMCOB 4.3.1R

Availability of alternative methods for pursuing a claim; whether customer has outstanding liabilities with the person claim made against; and whether customer subject to bankruptcy etc

The customer’s confirmation that they have alternative methods and the reasons for not using them; and the customer’s confirmation regarding outstanding liabilities and bankruptcy etc

Before an agreement is entered into with the customer

Not specified

CMCOB 6.1.5R

Costs not previously notified or changes to notified costs

Customer’s consent in relation to costs

When consent obtained

Not specified