Status: Please note you should read all Brexit changes to the FCA Handbook and BTS alongside the main FCA transitional directions. Where these directions apply the 'standstill', firms have the choice between complying with the pre-IP completion day rules, or the post-IP completion day rules. To see a full list of Handbook modules affected, please see Annex B to the main FCA transitional directions.

CMCOB 3.1 Application

CMCOB 3.1.1G

1This chapter sets out rules and guidance on financial promotions and communications with customers that relate to regulated claims management activity.

CMCOB 3.1.2G
  1. (1)

    1In accordance with Principle 7, a firm’s financial promotions and communications with its customers should be fair, clear and not misleading.

  2. (2)

    The guidance in this chapter is relevant to all stages of a firm’s interaction with its customers: from seeking out and obtaining customers, whether for itself or for another firm; negotiating and entering into contracts with its customers; advising its customers; investigating claims; presenting claims and representing customers; keeping its customers informed of progress; and through to settling a claim, being paid and the relationship with the client coming to an end.