CASS 11.12 CASS 11 resolution pack

A CASS debt management firm which holds client money must maintain at all times and be able to retrieve, in the manner described in this section, a CASS 11 resolution pack.

A CASS debt management firm must include within its CASS 11 resolution pack all those documents referred to in CASS 11.12.4 R.

The documents in CASS 11.12.3 R that a CASS debt management firm must include within its CASS 11 resolution pack are:

1. (1)

   a master document containing information sufficient to retrieve each document in the firm's CASS 11 resolution pack;

2. (2)

   a document which identifies all the approved banks with whom client money may be deposited;

3. (3)

   a document which identifies each appointed representative, field representative or other agent of the firm which may receive client money in its capacity as the firm's agent;

4. (4)

   a document which identifies each senior manager and director and any other individual and the nature of their responsibility within the firm who is critical or important to the performance of operational functions related to any of the obligations imposed on the firm under the debt management client money rules;

5. (5)

   for all approved banks identified in (2) the written client bank account acknowledgement letters sent and received in accordance with CASS 11.8.2 R; and

6. (6)

   records relating to the internal and external client money checks it is required to carry out under CASS 11.11.

In relation to each document in a CASS debt management firm's CASS 11 resolution pack a firm must:

1. (1)

   put in place adequate arrangements to ensure that an administrator, receiver, trustee, liquidator or analogous officer appointed in respect of it or any material part of its property is able to retrieve each document as soon as practicable and, in any event, within 48 hours of that officer’s appointment; and

2. (2)

   ensure that it is able to retrieve each document as soon as practicable and, in any event, within 48 hours where it has taken a decision to do so or as a result of an FCA request.

1. (1)

   A CASS debt management firm must ensure that it reviews the content of its CASS 11 resolution pack on an ongoing basis to ensure that it remains accurate.

2. (2)

   In relation to any change of circumstances that has the effect of rendering inaccurate, in any material respect, the content of a document specified in CASS 11.12.4 R, a firm must ensure that any inaccuracy is corrected promptly and in any event no more than five business days after the change of circumstances arose.

A CASS debt management firm must notify the FCA in writing immediately if it has not complied with, or is unable to comply with, CASS 11.12.2 R and CASS 11.12.6 R.