The firm must publish the information:
For the purposes of this rule:
the time taken is to be counted from the earlier of the day on which:
a debit card is to be treated as replaced only when both the card and (where relevant) personal identification number have been issued to the banking customer.
Firms are reminded that regulation 71(6) of the Payment Services Regulations requires a payment service provider to allow the use of the payment instrument or replace it with a new payment instrument “as soon as practicable” after the reasons for stopping its use cease to exist.