FEES 5 Annex 3R Case Fees Payable for 2024/25171615468911
5Part 1 - Standard case fees
Standard case fee |
6 | |
In the: Compulsory jurisdiction and Voluntary jurisdiction 7 |
£65017 unless it is a not-for-profit debt advice body with limited permission in which case the amount payable is £07 61314 |
6 |
Notes
1 |
The definition of standard case fee is in FEES 5.5B (Case fees). The definition of chargeable case is in the Glossary to the Handbook.6 6 |
2 |
The standard case fee will be invoiced by the FOS Ltd on or after the date the case is closed. 6 |
3 |
A respondent6 will only be invoiced a case fee for the 4th 15and subsequent chargeable case in each financial year. 666 |
74 |
The definition of not-for-profit debt advice body is in the Glossary to the Handbook. |
75 |
The definition of limited permission is in the Glossary to the Handbook. |
Part 2 - Supplementary case fees [deleted] 15
66 | 6 | ||
7 | 66 | 677 | 6 |
6666 | |
66 | 7 |
66 | 676 |
7Part 3 - Charging groups |
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The charging groups, and their constituent group respondents, are listed below. They are based on the position at 31 December immediately preceding the financial year. For the purposes of calculating, charging, paying and collecting the special case fee, they are not affected by any subsequent change of ownership. |
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1 |
Barclays Group, comprising the following firms: |
10 | |
8 | |
Barclays Asset Management Limited |
|
Barclays Bank Plc |
|
Barclays Bank UK Plc13 |
|
Barclays Capital Securities Limited |
|
10 | |
Barclays Insurance Services Company Limited |
|
Barclays Investment Solutions Limited13 |
|
Barclays OCIO Services Limited17 |
|
Barclays Private Clients International Limited |
|
Barclays Security Trustee Limited14 |
|
Barclays Sharedealing |
|
Barclays Stockbrokers Limited |
|
10 | |
Clydesdale Financial Services Limited |
|
Firstplus Financial Group Plc |
|
Gerrard Financial Planning Ltd |
|
13 | |
1415 | |
Oak Pension Asset Management Limited14 |
|
15 | |
Standard Life Bank Plc |
|
Woolwich Plan Managers Limited |
|
1315 | |
8 | |
2 |
HSBC Group, comprising the following firms: |
B & Q Financial Services Limited13 |
|
HFC Bank Limited |
|
HSBC Alternative Investments Limited |
|
HSBC Bank Malta plc |
|
HSBC Bank plc |
|
HSBC Bank USA NA, London Branch13 |
|
14 | |
HSBC Equipment Finance (UK) Limited13 |
|
HSBC Finance Limited13 |
|
HSBC Global Asset Management (France)10 |
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HSBC Global Asset Management (UK) Limited |
|
HSBC International Financial Advisers (UK) Limited |
|
HSBC Investment Funds |
|
HSBC Life (UK) Limited |
|
HSBC Private Bank (Luxembourg) S.A. |
|
HSBC Private Bank (UK) Limited |
|
HSBC Securities (USA) Inc |
|
HSBC Trinkaus & Burkhardt AG |
|
HSBC Trust Company (UK) Ltd |
|
HSBC UK Bank plc11 |
|
John Lewis Financial Services Limited8 |
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Marks & Spencer Financial Services plc8 |
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Marks & Spencer Savings and Investments Ltd |
|
Marks & Spencer Unit Trust Management Limited |
|
The Hongkong and Shanghai Banking Corporation Limited |
|
3 |
Lloyds Banking Group, comprising the following firms: |
10 | |
Aberdeen Investment Solutions Limited17 |
|
AMC Bank Ltd |
|
Bank of Scotland (Ireland) Limited |
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Bank of Scotland Plc |
|
Black Horse Finance Limited17 |
|
Black Horse Limited |
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BOS Personal Lending Limited13 |
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Cavendish Online Limited17 |
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Cheltenham & Gloucester plc |
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Clerical Medical Financial Services Limited |
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Clerical Medical Investment Fund Managers Ltd |
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Clerical Medical Investment Group Limited17 |
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Clerical Medical Managed Funds Limited |
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EBS Pensions Limited17 |
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Embark Investment Services Ltd17 |
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Embark Investments Ltd17 |
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Embark Services Ltd17 |
|
Halifax Assurance (Ireland) Limited17 |
|
10 | |
Halifax Financial Brokers Limited |
|
Halifax General Insurance Services Limited |
|
Halifax Insurance Ireland Ltd17 |
|
Halifax Investment Services Ltd |
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Halifax Life Limited |
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Halifax Share Dealing Limited |
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HBOS Investment Fund Managers Limited |
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Housing Growth Partnership Manager Limited13 |
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HVF Limited13 |
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Hyundai Car Finance Limited13 |
|
International Motors Finance Limited13 |
|
Invista Real Estate Investment Management Limited 17 |
|
IWeb (UK) Limited |
|
LDC (Managers) Limited |
|
Legacy Renewal Company Limited |
|
Lex Autolease Ltd |
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Lex Autolease Carselect Limited13 |
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Lex Vehicle Leasing Ltd |
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Lloyds Bank Corporate Markets Plc13 |
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Lloyds Bank General Insurance Limited15 |
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Lloyds Bank Insurance Services Limited15 |
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Lloyds Bank Plc15 |
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Lloyds Bank Private Banking Limited15 |
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Lloyds Development Capital (Holdings) Limited |
|
15 | |
Lloyds TSB Financial Advisers Limited |
|
15 | |
15 | |
15 | |
Loans.co.uk Limited13 |
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MBNA Limited15 |
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NFU Mutual Finance Limited13 |
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Pensions Management (SWF) Limited |
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Scottish Widows Administration Services Limited |
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Scottish Widows Annuities Limited |
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Scottish Widows Bank Plc |
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Scottish Widows Fund Management Limited |
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Scottish Widows Limited10 |
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Scottish Widows plc17 |
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Scottish Widows Schroder Personal Wealth (ACD) Limited17 |
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Scottish Widows Schroder Personal Wealth Limited17 |
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Scottish Widows Unit Funds Limited |
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Scottish Widows Unit Trust Managers Limited |
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Shogun Finance Limited13 |
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St Andrew's Insurance plc |
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St Andrew's Life Assurance Plc |
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Sterling ISA Managers Ltd17 |
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Suzuki Financial Services Limited13 |
|
SW Funding plc10 |
|
10 | |
The Mortgage Business Plc |
|
1115 | |
United Dominions Trust Limited13 |
|
4 |
|
10 | |
15 | |
15 | |
Coutts & Company |
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Coutts Finance Company |
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Cushon Money Limited17 |
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FreeAgent Central Limited15 |
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JCB Finance Ltd15 |
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Lombard Finance Ltd8 |
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Lombard North Central Plc8 |
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National Westminster Bank Plc |
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National Westminster Home Loans Limited |
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NatWest Markets N.V.13 |
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NatWest Markets Plc13 |
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NatWest Trustee and Depositary Services Limited15 |
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RBOS (UK) Limited8 |
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RBS Asset Management (ACD) Ltd |
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RBS Asset Management Ltd |
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RBS Collective Investment Funds Limited |
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RBS Equities (UK) Limited |
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RBS Investment Executive Limited |
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The Royal Bank of Scotland Group Independent Financial Services Limited |
|
15 | |
The Royal Bank of Scotland International Limited15 |
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The Royal Bank of Scotland Plc |
|
8 | |
10 | |
15 | |
Ulster Bank Ltd |
|
5 |
|
Aviva Administration Limited13 |
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Aviva Annuity UK Limited |
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Aviva Credit Services UK Limited16 |
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Aviva Equity Release UK Limited |
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Aviva Health UK Limited |
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Aviva Insurance Limited |
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Aviva Insurance Services UK Limited |
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Aviva Insurance UK Limited |
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Aviva International Insurance Limited |
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Aviva Investment Solutions UK Limited13 |
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Aviva Investors Global Services Limited |
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Aviva Investors Pensions Limited |
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Aviva Investors UK Funds Limited15 |
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Aviva Investors UK Fund Services Limited |
|
15 | |
Aviva Life & Pensions UK Limited |
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Aviva Life Services UK Limited |
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Aviva Pension Trustees UK Limited |
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Aviva UK Digital Limited16 |
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Aviva Wrap UK Limited |
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Bankhall Support Services Limited16 |
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CGU Bonus Limited |
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CGU Underwriting Limited |
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Commercial Union Life Assurance Company Limited |
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Friends Annuities Limited15 |
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Friends Life and Pensions Limited15 |
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Friends Life FPLMA Limited15 |
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Friends Life Funds Limited16 |
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Friends Life Investment Solutions Limited15 |
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Friends Life Limited15 |
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Friends Life Marketing Limited15 |
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Friends Life Services Limited15 |
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Friends Provident International Limited15 |
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Gresham Insurance Company Limited |
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Hamilton Life Assurance Company Limited |
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Hamilton Insurance Company Limited |
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Norwich Union Life (RBS) Limited |
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Scottish Boiler and General Insurance Company Ltd |
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Sesame Limited15 |
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The Ocean Marine Insurance Company Limited |
|
10915 | |
915 | |
915 | |
9 | |
915 | |
915 | |
9 | |
915 | |
9 | |
915 | |
6 |
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Churchill Insurance Company Limited |
|
15 | |
UK Insurance Business Solutions Limited |
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UK Insurance Limited15 |
|
7 |
Nationwide Building Society Group comprising the following firms:8 |
Cheshire Building Society |
|
Derbyshire Building Society |
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Derbyshire Home Loans Ltd |
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E-Mex Home Funding Limited |
|
Nationwide Building Society |
|
Nationwide Independent Financial Services Limited |
|
Portman Building Society10 8 |
|
The Mortgage Works (UK) Plc |
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UCB Home Loans Corporation Ltd |
|
8 |
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Abbey Stockbrokers Limited |
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Cater Allen Limited |
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Hyundai Capital UK Limited15 |
|
Santander Cards UK Limited |
|
Santander Consumer (UK) Plc |
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Santander Financial Services Plc15 |
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Santander ISA Managers Limited15 |
|
Santander UK Plc |
|
815 | |
815 | |
1315 |
7Part 4 - Special case fees |
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The special case fee shall be calculated and paid as follows: |
|
1 |
Proportions: |
(1) In the calculation 15that follows 15in (4) immediately below:15 new chargeable cases15 for group respondents - E = twice the number of new chargeable cases 15that were referred to the Financial Ombudsman Service in respect of group respondents from 1 July to 31 December (both dates inclusive) in the immediately preceding financial year. new chargeable cases 15 for all firms - F = twice the number of chargeable cases 15referred to the Financial Ombudsman Service in respect of all firms (whether or not they are part of a charging group) from 1 July to 31 December (both dates inclusive) in the immediately preceding financial year. open chargeable cases 15for group respondents - G = the number of chargeable cases 15 that were referred to the Financial Ombudsman Service in respect of group respondents before 1 January in the immediately preceding financial year which had not been closed before 1 January in the immediately preceding financial year. open chargeable cases 15for all firms - H = the number of chargeable cases 15 referred to the Financial Ombudsman Service in respect of all firms (whether or not they are part of a charging group) before 1 January in the immediately preceding financial year which had not been closed before 1 January in the immediately preceding financial year. |
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(2) [deleted]15 |
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(3) [deleted]15 |
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(4) ‘Proportion Z’ for each charging group is a percentage calculated as follows - {E + G} / {F + H} x 100 |
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2 |
The special case fee is intended to broadly reflect the budgeted workload capacity of the Financial Ombudsman Service and comprises elements in respect of closed chargeable cases with no free case allowance.16 15 |
15 | |
15 | |
15 | |
15 | |
1315 | |
8913 | |
3 |
The special case fee for each charging group is a total amount calculated as follows: |
{£650 x 225,00017 x the ‘Proportion Z’}16 16814132111091315 |
|
813141413121110915 | |
1081314151413211109151415913 | |
4 |
The FOS Ltd will invoice each charging group for the special case fee (calculated as above) in four equal instalments, payable in advance on the following dates during the financial year: (1) 1 April (or, if later, when FOS Ltd has sent the invoice); (2) 1 July; (3) 1 October; and (4)9 1 January. |
5 |
Year-end adjustment: |
(1) [deleted]15 1413121110988 |
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(2) If the actual number of chargeable cases closed by the Financial Ombudsman Service in respect of group respondents during the financial year is more than 105% of {225,00017 x the ‘Proportion Z’}: (a) the FOS Ltd will invoice the relevant charging group; and (b) the relevant charging group will pay to FOS Ltd; an additional £65,00017 for each block of 100 (or part thereof) closed chargeable cases 15 over the 105%.16 1615141321110915814138 |
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(3) If the actual number of chargeable cases 15 closed by the Financial Ombudsman Service in respect of group respondents during the financial year is less than 95% of {225,00017 x the ‘Proportion Z’}, the FOS Ltd will promptly repay to the relevant charging group £65,00017 for each block of 100 (or part thereof) closed chargeable cases under the 95%.16 161514131211109151314158 |